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REFUND POLICY — LOCKEDFANS
Last Updated: March 2026
Return Policy
Due to the intimate and personal nature of our products, all sales are final on opened or used items. We cannot accept returns or exchanges on products that have been opened, used, or had their packaging removed for hygiene and safety reasons.
For unopened, unused items in original sealed packaging, you may request a return within 14 days of receiving your order. To be eligible, the item must be in the same condition you received it, with all original packaging, tags, and accessories included. You will also need your order number or proof of purchase.
To initiate a return, contact us at support@lockedfans.com with your order number and reason for return. Do not send items back without first receiving return authorization — items sent back without prior approval will not be accepted.
If your return is approved, we will provide you with return shipping instructions. Return shipping costs are the responsibility of the buyer unless the return is due to our error.
Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged during shipping, or if you received the wrong product, contact us at support@lockedfans.com within 14 days of delivery. Include your order number, a description of the issue, and photos showing the defect or damage.
After reviewing your claim, we will at our sole discretion:
- Send a replacement at no additional cost
- Issue store credit for the value of the item
- Issue a refund to your original payment method
Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
- Products that have been opened, used, worn, or had their sealed packaging removed
- Sale or discounted items
- Gift cards
- Items not purchased directly from LockedFans
Exchanges
We do not offer direct exchanges. If you need a different size or product, please return the eligible unopened item for a refund and place a new order.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. To be eligible, the item must be unopened, unused, and in its original sealed packaging with all tags and accessories included. You will also need your order number or proof of purchase.
To exercise this right, contact us at support@lockedfans.com within 14 days of receiving your order.
Please note: once an intimate product has been opened or its hygiene seal has been broken, the EU cooling-off right no longer applies, as permitted under EU Directive 2011/83/EU, Article 16(e) regarding sealed goods not suitable for return due to health protection or hygiene reasons.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@lockedfans.com.
Warranty
The Keyholder timed vault is covered by a 1-year limited hardware warranty against defects in materials and workmanship under normal use. This warranty does not cover damage from misuse, tampering, forced entry, or normal wear and tear. For full warranty details, see our Terms of Service.
To make a warranty claim, contact support@lockedfans.com with your order number and a description of the issue.
Contact
Questions about returns, refunds, or warranty claims:
Email: support@lockedfans.com Website: lockedfans.com
We aim to respond to all inquiries within 24–48 hours during business days.