PRIVACY POLICY — LOCKEDFANS
Last Updated: April 11, 2026
LockedFans, a DBA of Visionario Inc (“we,” “us,” or “our”), operates this store, website, and the LockedFans application (the “App”), including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping and engagement experience (the “Services”). LockedFans is powered by Shopify for e-commerce and uses Vercel and Supabase for the App. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, use the App, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, date of birth, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
App account and profile information including your date of birth (collected for age verification), username, display name, profile photo, and bio provided during App registration or profile setup. If you sign in using a third-party authentication service (such as Google), we receive your name, email address, and profile picture from that service.
App usage and session data including session start times, durations, completion status, check-in timestamps, achievement progress, leaderboard rankings, and interaction patterns within the App.
User-generated content including photographs submitted for cage check verification, messages sent through the App’s direct messaging feature, and any other content you voluntarily provide through the App.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Push notification tokens collected if you enable push notifications in the App, used to deliver session reminders, check-in alerts, and other App notifications.
We do not collect precise geolocation data. We do not use facial recognition technology or any biometric analysis on photographs submitted through the App. We do not scan, analyze, or process the visual content of cage check photos beyond storing and displaying them as directed by you. We do not collect payment card information directly; all payment processing is handled by third-party payment processors.
We may collect personal information from the following sources:
Directly from you including when you create an account, register for the App, visit or use the Services, submit cage check photos, send messages through the App, communicate with us, subscribe to our newsletter, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products, services, or the App, or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties including marketing partners, analytics providers, and third-party authentication services (such as Google).
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
App Features and Functionality. We use your personal information to verify your age and eligibility to use the App, to create and manage your App account and public profile, to process and track your sessions, check-ins, streaks, and achievements, to display your profile information and (if you opt in) your cage check photos on your public profile, to populate leaderboards and community features, to facilitate communication between users through direct messaging, and to send push notifications for check-in reminders, session updates, and new messages.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. You may opt out of marketing communications at any time (see “Your Rights and Choices” below).
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With App infrastructure providers, including Vercel (hosting) and Supabase (database and authentication), who process your data on our behalf and are contractually obligated to use your information only as necessary to provide their services.
With other registered App users: your username, profile photo, session statistics, achievements, and leaderboard position are visible to other registered App users. Cage check photos are shared on your public profile only if you opt in to this feature.
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising purposes.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, including Visionario Inc.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
We understand the sensitive nature of our products. All orders are shipped in plain, unbranded packaging with no external indication of the contents. Billing statements will reflect a generic corporate name (Visionario Inc) rather than “LockedFans” or any product-specific descriptor. We take additional care to ensure that no information visible on packaging, shipping labels, or financial statements reveals the nature of your purchase.
The e-commerce Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.
In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.
We use cookies and similar tracking technologies to collect information about your browsing activity on the Services. Cookies are small data files stored on your device that help us improve the Services and your experience, understand which areas and features of the Services are popular, and count visits.
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Services.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services, including the App, are intended exclusively for adults aged 18 and older. We require date-of-birth verification during App registration and do not knowingly collect any personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take immediate steps to delete that information and terminate the associated account. If you are the parent or guardian of a person under 18 who has provided us with their personal information, please contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
We implement commercially reasonable security measures to protect the personal information we collect and maintain, including encryption in transit (TLS/SSL), access controls, and secure authentication protocols. User-submitted photographs are stored in encrypted cloud storage. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. App account data, session history, and statistics are retained for the lifetime of your account. If you delete your App account, we will delete or anonymize your personal information within thirty (30) days, except where retention is required by law. User Content, including cage check photographs, will be deleted from our systems within thirty (30) days of account deletion or individual content removal. Cached or backup copies may persist for a limited additional period as part of routine system operations.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/.
Public Profile Opt-Out. You may disable the public display of your cage check photos at any time through your App account settings. Previously displayed content will be removed from your public profile, though cached copies viewed by other users cannot be recalled.
Push Notifications. You may disable push notifications through your device settings at any time.
App Account Deletion. You may request deletion of your App account and all associated data by contacting support@lockedfans.com. Deletion will be completed within thirty (30) days.
Data Export. You may request a machine-readable export of your App data, including session history and profile information, by contacting support@lockedfans.com.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.
Please note that we may transfer, store and process your personal information outside the country you live in. Your App data is stored on servers operated by our third-party infrastructure providers, primarily located in the United States. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:
LockedFans
A DBA of Visionario Inc
Email: support@lockedfans.com
Website: lockedfans.com
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